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Shipments and returns

Your pack shipment

Shipping & Returns
We have a reputation for fast, friendly service, and we work hard to keep it! We will ship on the same day we receive your order or the next business day for in stock items. Online (web site) orders are processed during regular business hours (see below).

Domestic (USA) shipping options for strings and non-book items:  When you place an order for just printed matter or CDs, your merchandise is within the "media mail" category and shipping is very reasonable for any weight over 13 ounces up to multiple pounds. Anything that is not a book or CD is eligible only for first class or priority mail.  If you are ordering multiple books and then you add one string, your package is ineligible for media mail and may be kicked into a higher range.  To keep shipping more reasonable in some cases, you might consider placing two orders, one with just books (media mail), and one with non-books.  The 13 ounce rule: If your order of combined media and non-media items doesn't go over 13 ounces it can be shipped first class USPS which averages around $4.00. If you notice your shipping has gone up significantly, it is likely because your combined book and non-book items have gone over 13 ounces.  If you have questions on this, please give us a call at 800-893-4277 or 281-890-4500. 

Ordering By Phone
Although 95% of our business is online, sometimes you just need to call and find out about music. We're happy to help you out.  We have three employees, so if the phone rings a few times, or if it goes to call notes, you may have to leave a message.  Please have your credit card number ready, even if you have ordered from us previously. We do not keep that information in our computers for reasons of security. It’s also a big help to us if you have the part numbers of the items you are ordering. 800-893-4277

Ordering By Mail
On a piece of paper, please include part numbers and credit card information (unless paying by check written in US funds drawn from a US bank). Texas residents add 7.25% sales tax. Mail to:

Melody's Traditional Music
21626 Gentry Rd
Cypress, TX 77429

Don't forget your address, zip and phone number!

Ordering Online
Our web site provides you with an “electronic shopping cart” for your ordering convenience. As you browse through our store, add items to your cart by clicking Buy Now! or Add to Cart. When you are finished adding items to your cart, click the Checkout button You then provide your customer information, delivery information, and payment information. After you confirm your order, it will then be transmitted to us. We use highly secure order processing to ensure the privacy of the information you submit.

Payment Methods
Melody's accepts PayPal, Visa, Mastercard, Discover and American Express, as well as money orders and personal checks in US funds drawn on a US bank. We are not able to provide customers with financing or similar payment plans.

The prices in our printed catalog are subject to change. Please note that our 2009 printed catalog was the last printed catalog that we produced.  Our web site now serves as our catalog.  We realize that you can't take our web site to bed and page through it, but it does save trees in the environment and it keeps Mary sane.

Shipping
Shipping rates on phone and mail orders are based on the total weight of your order as displayed on the shipping section of the checkout process.

If you order online, you are given several choices on shipping from media mail to UPS. Please remember that media mail, which is the most economical, is restricted to Books, CDs, Tapes, and other printed material..

If no shipping charge is displayed, you will be contacted with the charge based on item, destination and service options.

Shipping Method: We usually ship via Media Mail, as most of our orders are for books. First Class Mail or Priority Mail dependent on the weight or your request. If your package is fairly heavy or has sufficient value, we use UPS. Heavier items may be sent via freight carrier. We select the shipping method that is the most reliable for the lowest cost. We must have your street address or RR# to ship UPS, not a post office box number.

We generally ship using media mail.  Media is printed or recorded matter, and it used to be known as "book rate".  It is the least expensive way to ship.  We use new box material, or a cardboard support in a new padded envelope to protect your music. We have found that new packaging material survives the journey best, so we don't use recycled material when sending out your orders (except for bubble wrap), but we encourage you to recycle the packaging material you receive from us. We flatten and recycle all cardboard boxes from our vendors, and we reuse the bubble wrap.

  When we send out e-blasts (announcements), many times we receive a great deal of   orders, and sometimes we even run out of certain titles.  We reserve the option to hold your order until complete, unless we hear otherwise. We attempt to keep a 4-month supply of each title on hand at all times, based on the current and previous year sales history.

Need it Fast? We can ship your order to you via Overnight, 2-Day, or 3-Day delivery for an extra charge. Our preferred methods for overnight shipping are UPS and FedEx. We ask that you place your overnight order prior to 11 AM or earlier, giving us enough time to pack it properly.

Our sister site, www.AfghanPressMusic.com, has quite a few PDF downloads.  If you need something fast, that may be your answer.

International Orders: If this is an international order (outside the Continental USA) you are given the choice of First Class International, Priority International, and Express Mail International. Please note that First Class Mail International is not trackable or traceable. If you wish your shipment to be insured, please let us know in the Comments for your order and we will get back to you with an updated total as soon as possible via the e-mail address provided to us. On web orders, International Shipping Rates are an estimate only and subject to correction. If there is a discrepancy between the quoted shipping and actual shipping charge, you will be contacted for authorization  on the additional charge before the order is completed.

Please note: Due to Internet fraud concerns, we do not ship to Nigeria or Indonesia.

Apologies to our Italian friends but we have suspended shipments of orders to Italy due to a high percentage of lost shipments with the Italian Postal Service.   

Back Orders
In the event that we are out of stock on a particular item, we will put that item on back order and mail it to you just as soon as we get more in stock. Depending on the item, this may take anywhere from a few days to a few weeks. We will not charge your credit card for the back ordered item until it actually ships. Please be aware that the customer is responsible for additional shipping charges on all back orders. If you are ordering by mail and do NOT want us to backorder, please indicate this on your order form.

Returns and Exchanges
PDF downloads are not returnable.  With regard to paper books, if you are not satisfied with an item, you may return the item within 30 days of your purchase in new condition. We will gladly exchange the item for another, or issue you a refund, based on the purchase price of the item returned. You are responsible for return postage and for packing so that it returns to us in new condition.  Damaged returns because of poor packaging will be returned to you and we will not credit your account for them. Opened CDs, videos or DVDs will only be accepted on return if found to be defective.  Due to the copyright nature of recorded and printed media, Melody's reserves the right to limit the number of returns from an individual.  If in doubt, call for an authorization.  We do not condone the practice of ordering something, making a copy and returning the original for a refund, as we represent many artists who make their living by selling their products.